Multi-Property Luxury Boutique Manager

The Multi-Property Luxury Boutique Manager will coordinate, support, and elevate the retail performance of all hotel-owned boutiques across multiple luxury properties. This role focuses on strategic and operational support, including vendor sourcing, product selection assistance, sales monitoring, inventory oversight, and brand alignment.

The position serves as a key liaison between the boutiques and Ownership, ensuring that retail activities align with the vision, aesthetic, and standards of the brand. The Manager will collaborate closely with each boutique’s management team, as well as with Finance and Administration departments, to support excellence in execution, profitability, and guest experience.

Hotels & Boutiques under Management:

• Main hotel boutiques located in Marbella Club (primary base)
• Sierra Nevada boutique(s)
• Tarifa boutique(s)
• Ibiza – Nobu Ibiza Bay
• Formentera – Teranka

• Help with the operations of multiple hotel boutiques, to ensure consistent luxury retail standards across all locations.
• Serve as a point of support for on-site Boutique Managers, providing guidance and advice on operational matters.
• Assist in implementing standard operating procedures, visual merchandising guidelines, and customer service protocols for all boutiques.
• Monitor daily operations remotely and through property visits; help ensure stock availability, merchandising consistency, and boutique performance.

• Support the tracking of sales performance, product performance, and profitability metrics.
• Assist in analysing sales reports, margins, and trends to identify opportunities and suggest improvements.
• Collaborate with Finance on budgets, forecasts, and purchasing volumes.
• Prepare structured reports on boutique performance and product recommendations for Ownership and internal management teams.

• Assist in sourcing and evaluating luxury brands, designers, and suppliers aligned with each hotel and boutique’s identity.
• Support the preparation of brand proposals, product selections, and seasonal buying recommendations.
• Collaborate with Ownership on product curation, presenting brand options, collection previews, pricing structures, and sales projections.
• Help oversee purchasing, deliveries, invoicing, and stock rotation between properties when needed.

• Serve as the communication link between boutique operations and Ownership.
• Present brand proposals, new suppliers, buying strategies, and performance summaries to Ownership for review.
• Ensure Owner’s vision, aesthetic, and commercial direction are reflected across every boutique.

• Provide support, guidance, and advice to boutique management teams.
• Facilitate training and knowledge-sharing to maintain high luxury service standards.
• Coordinate with Boutique Managers who report directly to Direction.

• Support the delivery of an exceptional luxury retail experience aligned with hotel identity and guest profile.
• Develops protocols and standards to improve and maintain guest experience
• Assist in maintaining consistency of brand image, visual merchandising, packaging, and store ambiance across all locations.
• Help ensure product selections reflect the destination, hotel concept, and clientele.
• Promotes commercial initiatives to incentive sales, loyalty, and client experience

Skills & Requirements:

• Proven experience in luxury retail management, ideally with multi-store oversight.
• Strong analytical skills and commercial understanding (KPIs, purchasing, forecasting).
• Excellent negotiation, communication, and supplier relationship skills.
• Ability to work closely with high-level Ownership, with discretion, taste, and professionalism.
• Strategic mindset with a collaborative and supportive approach.
• High level of organization, autonomy, and problem-solving ability.
• Willingness to travel between properties when required.
• Fluent in English & Spanish (additional languages valued).
• Travel to properties as needed.

Departamento Tiendas Ubicaciones Marbella Club Hotel