Client Services Specialist, Italian and Spanish Speaker (French would be considered)

Experteer Overview

This position offers a chance to impact customer satisfaction and learn Autodesk policies and tools. You will operate in a fast-paced, collaborative environment and contribute to knowledge sharing and service improvements.

• Provide multi-channel support (phone, chat, email) to customers and partners
• Troubleshoot product access, licensing, account, and order-related issues, ensuring timely resolution
• Ensure access to purchased software using internal systems and remote tools
• Deliver a high-quality, solution-focused customer experience
• Educate customers and partners through training sessions, onboarding, webinars, and self-service guidance
• Act as a subject matter expert on Autodesk policies, processes, and tools
• Support partner enablement and collaborate cross-functionally (including Sales) to resolve issues
• Contribute to knowledge base content and recommend process improvements
• Maintain professionalism and adaptability in a fast-paced environment

• Experience using a CRM system; Salesforce preferred
• BSc or MSc graduate with 0–4 years of professional experience
• Willingness to work flexible shifts and overtime as needed (shift start times of 7:00 AM)
• Knowledge of Windows, Microsoft Office and CRM tools such as Salesforce is advantageous
• Strong verbal and written communication skills
• Experience in a customer service or support environment with problem-solving skills
• Ability to manage multiple priorities in a dynamic, fast-paced environment

• salary transparency
• comprehensive benefits package
• bonuses and stock grants
• competitive compensation
• career growth opportunities
• remote or flexible work options (if stated)