SD OTR Area Manager, CO OTR
Amazon Barcelona
Experteer Overview
As Area Manager in Central Operations for Same Day across EU, you lead Shift Managers and Schedulers to drive performance through data-driven decisions. You build scalable processes and monitor real-time operations to maintain service quality across multiple markets.You collaborate with Capacity Planning, DSP partners, and cross-functional teams to optimize cost, delivery speed, and partner satisfaction. This role offers strategic impact, leadership growth, and the chance to shape ultra-fast delivery at scale.
Compensaciones / Beneficios- Lead a team of Shift Managers and Schedulers across the EU AMZL Same Day network, coaching and developing leadership capacity while ensuring on-time execution
- Monitor real-time Same Day operations across the EU network, coordinating with site operators to respond to demand fluctuations and incidents
- Analyze delivery trends, capacity usage, and key metrics to identify gaps and drive corrective actions during network-wide DBRs
- Develop scalable processes and standard work to enable remote support of complex operations and overcome technical limitations
- Lead process-improvement initiatives focusing on cost, customer experience, and delivery partner satisfaction to deliver step-function improvements
- Partner with cross-functional teams including Capacity Planning, Speed, Su0026OP and DSP partners to evaluate technical improvements and align on capacity planning and forecasting
- Maintain accurate performance reporting and analysis to support data-driven decisions across departments
- Contribute to long-term strategic planning for Amazon's EU delivery network, maximizing capacity, quality, and cost efficiency
- Execute best practices balancing daily needs with long-term scalability while maintaining safety and meeting customer demands
- Create recognition and communication programs to drive team engagement and positive employee relations
- Bachelor degree
- Experience in people management
- Experience communicating with stakeholders, peers and leadership
- Experience using data to influence business decisions
- Advanced proficiency in English and local language
- Experience with MS Office (Word, Excel, Outlook) in a professional environment
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