Associate Product Manager

Experteer Overview

This role is an entry point into product management, with a clear path to a full PM role and a focus on consistency, clarity, and impact across SumUp’s payments ecosystem.

• Translate complex product and ecosystem knowledge into structured merchant-facing materials (FAQs, Help pages, in-product content, emails, articles)
• Identify knowledge gaps by collaborating with Product teams, Merchant Success, Support, and PayOps
• Integrate content into the product experience across help pages, in-product surfaces, reporting, AI assistant, and Merchant Success materials
• Maintain a consistent voice and structure for Payments documentation across channels
• Assist with crafting communications to key stakeholders and understand domain dependencies
• Continuously learn about stakeholder needs and domain dependencies to inform product work
• Help connect multiple SumUp products (payments acceptance, POS, SumUp Bank, payouts, reporting) into cohesive merchant narratives
• Proactively identify areas to improve product clarity or functionality based on merchant feedback and content gaps

• Exceptional written communication in English
• Structured thinking and ability to decompose complex topics
• Merchant empathy and focus on reducing friction for small businesses
• Persistence with ambiguity; ability to move forward with drafts when not all details are defined
• Basic analytical skills to spot patterns in feedback and prioritize content improvements
• Collaborative mindset and experience working with diverse stakeholders
• Curiosity and learning potential; prior PM experience not required

• Virtual stock option programme
• Dedicated L&D budget for development
• 23 days of paid leave
• Subsidised restaurant tickets (Edenred)
• Break4me sabbatical after 3 years
• Referral bonus