Sr. Account Manager, Italy

Experteer Overview

Expect to identify upsell and cross-sell opportunities, negotiate contracts, and help shape account strategies that maximize growth. This role suits a customer-focused salesperson who thrives in a fast-paced, mission-driven security company and can engage in compelling value-based conversations.

• Serve as primary client contact coordinating with Customer Success and other internal teams to ensure customers realize value
• Manage contract renewal cycle from initial meetings to negotiation and signature to maintain escalated ARR renewals
• Achieve new sales growth within the existing customer base
• Build and nurture relationships with key customers, creating new champions
• Identify whitespace and develop value-based presentations for upgrades and cross-sells
• Consult with customers to recommend additional CrowdStrike solutions for increased ingestion
• Devise account strategies and plans to maximize growth
• Provide high-touch service and coordinate escalation of support issues
• Provide product feedback to Product Management on feature requests and enhancements

• Full sales cycle experience in account management or net new logo sales
• Ability to engage a technical audience (engineers, IT, security)
• Proven discovery, selling strategy, objection handling, partnership engagement, and closing skills
• Familiarity with MEDDPICC or Sandler frameworks (light experience)
• History of meeting/exceeding quota in a metrics-driven role
• Ability to multitask and priorities in a fast-paced environment
• Strong technical aptitude and quick learning ability
• Excellent written and verbal communication; proficient in Italian and English
• Comfort with client objections and negotiations

• market-leading compensation and equity
• wellness programs
• paid parental and adoption leaves
• professional development opportunities
• employee networks and volunteer opportunities
• great workplace culture certification