Program Manager - Italian speaker (B2+), AMXL - 3P Carrier Team
Amazon Barcelona
Experteer Overview
As Manager, 3P Carrier Team in EU AMXL, you lead cross-functional initiatives with third-party carriers to enhance the heavy bulky delivery network. You own program life-cycles, drive performance improvements, and partner with carrier teams to deliver measurable impact on customer experience and business metrics.You’ll blend operational oversight with strategic initiatives, shaping how we operate across Europe. This role offers hands-on execution and high-visibility impact through data-driven decisions and process optimization.
Compensaciones / Beneficios- Manage and prioritize program life-cycles for 3P carrier partnerships, delivering projects that affect customer experience and AMXL metrics
- Drive performance improvements with carrier partners via business reviews, data analysis, and action plans on concessions, delivery performance, and customer satisfaction
- Collaborate with internal teams and external carriers to implement process improvements for the EU heavy bulky delivery network
- Apply tools and mechanisms to measure progress and create strategic initiatives addressing short-term and long-term objectives
- Identify opportunities to transform 3P carrier operations in EU AMXL as a subject-matter expert on EU-wide projects
- Experience in program or project management
- Lean principles and DMAIC knowledge
- Experience in MS Access and SQL
- Experience in requirement gathering and writing clear, detailed requirement documents
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