Account Manager - German Speaker

Experteer Overview

This is a chance to shape how organisations manage environmental, social and ethical risks at scale within a global team.

• Manage a portfolio of up to 30 customers, ensuring high satisfaction and engagement with EcoVadis tools
• Provide visibility into sustainable procurement program building blocks across the customer lifecycle
• Help customers adopt EcoVadis processes and tools
• Deliver thought leadership and communicate EcoVadis vision for Sustainable Supply Management
• Build advocacy and maintain relationships with project managers, decision makers, and executive sponsors
• Develop customer program plans and act as main contact for accounts with proactive/reactive project management
• Maintain Account Plans for all assigned customers
• Coordinate between sales, sustainability, and operations to resolve challenges and identify opportunities
• Collaborate with Sales to secure renewals and support upsell opportunities
• Monitor operations and ensure KPIs related to forecast and delivery are met
• Contribute to continuous improvement by giving product feedback
• Lead or support customer-focused projects
• Share best practices to improve EcoVadis service and team morale

• 5+ years in customer management, account management, or consulting in fast-paced environments
• Formal education in supply chain, sustainability, or business (preferred)
• German and English fluency required; additional languages a plus
• Excellent written and verbal communication skills in both languages
• Ability to summarize findings in PowerPoint presentations
• Strong Excel and data analytics skills
• Experience in developing Account Plans
• Computer literacy with MS Office, Google Suite, Salesforce or CRM, and project management tools

• Hybrid work (Barcelona)
• Flexible working hours
• Wellness allowance
• Private health insurance
• Paid volunteer day
• Learning and development