Service Engineer L2
Capgemini Madrid
Experteer Overview
In this role you will own advanced incident resolution in a 24x7 service operations context, driving root cause analysis and automation improvements. You’ll coordinate with feature teams to restore service quickly, while maintaining compliance and performance.The position emphasizes growth through automation, strong stakeholder communication, and working across distributed online environments. This is a hands-on role with on-call duties, offering impact on service reliability and efficiency.
Compensaciones / Beneficios- Monitor, troubleshoot, and resolve complex incidents in distributed/online environments
- Perform advanced fault diagnosis and rapid mitigation
- Own escalated incidents from L1 and drive end-to-end resolution
- Conduct root cause analysis and contribute to post-incident reviews
- Identify recurring issues and design automation solutions
- Develop scripts/tools to automate tasks and incident resolution
- Collaborate with feature/engineering teams on recovery actions
- Communicate incident status and business impact to stakeholders
- Ensure GDPR/data protection compliance
- Strong college hire or 1-2 years in service operations
- 2-4 years diagnosing/debugging faults in complex online services
- Experience diagnosing faults in distributed systems
- Knowledge of routers, switches, load balancers, and enterprise networking
- Experience with diagnostic tools: Netmon, WinDBG, Wireshark
- Scripting experience: PowerShell, SQL, Python
- Ability to script automatable problems for efficiency and scalability
- Knowledge of Azure and Microsoft 365 concepts
- Understanding of GDPR laws and data protection principles
- Fluent English communication; ability to work under pressure
- training and certifications
- flexibility and conciliation
- tax and social benefits
- onsite work options
- career development
- global collaboration
Madrid
be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
We are seeking a Service Engineer L2 to join our 24x7 service operations...
CapgeminiMadrid
Contract type Permanente Location Madrid Business unit Engineering and RandD Services Brand Capgemini Engineering Professional communities Products & Systems Engineering...
CapgeminiMadrid
Experteer Overview
In this Service Engineer L3 role, you will lead resolution of critical incidents in distributed online services, perform deep diagnostics, and guide L1/L2 engineers. You’ll drive RCA, automate operational tasks, and improve...
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