Service Engineer L3
Capgemini Madrid
Experteer Overview
In this Service Engineer L3 role, you will lead resolution of critical incidents in distributed online services, perform deep diagnostics, and guide L1/L2 engineers. You’ll drive RCA, automate operational tasks, and improve service reliability.The position combines hands-on work with leadership, across a 12x5 on-site operation in Madrid, Málaga, or Asturias. You’ll collaborate with engineering and product teams to design resilient systems and communicate with stakeholders to ensure compliant, reliable service.
Compensaciones / Beneficios- Lead resolution of complex, high-impact incidents in distributed environments
- Perform deep-dive diagnosis and advanced debugging
- Escalate and mentor L1/L2 engineers
- Drive root cause analysis and post-incident reviews
- Identify systemic issues and implement long-term improvements
- Design and develop automation to reduce manual work
- Build dashboards for SLA, health, and workload visibility
- Develop analytical reports to drive improvements
- Collaborate with engineering/product teams to enhance service design and resilience
- Ensure compliance with data protection regulations (GDPR)
- Communicate with senior leadership, customers, and partners
- Strong college hire or 1-2 years in service operations
- 6+ years diagnosing faults in complex online services
- Leadership experience with hands-on IC work
- Networking gear knowledge (routers, switches, load balancers)
- Experience with enterprise routing protocols and IP subnetting
- Diagnostic tools: Netmon, WinDBG, Wireshark
- Scripting: PowerShell, SQL, Python
- Ability to script automatable problems at scale
- Dashboard and reporting for SLA and performance
- Azure and Microsoft 365 architectural concepts
- GDPR knowledge and data protection principles
- English fluency
- On-site role in Madrid, Málaga, or Asturias, with 12x5 coverage and on-call rotations
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USTMadrid
and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.
What we look for?
We...
USTMadrid
sharing your knowledge and helping others.
• Deliver high quality code, aligned with guidelines and standards.
• Manage L3 Support for the day-to-day incidents/service requests and problems in the IT environment, ensuring all SLAs defined for...
Madrid
and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.
Apply now!
Job Description - Grade Specific
We are seeking a highly experienced Service Engineer L3...
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