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Internet strategy manager
Madrid | careers.sita.aero |
Overview:
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.
As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As the Internet Strategy Manager, you will be part of SITA Network team that covers the global network services within SITA to serve the global ATI (Air Transport Industry) market. You will be responsible for setting up the strategy for SITA’s Internet offerings and leading its implementation.
The ideal candidate will have the target to achieve the strategic, financial and customer satisfaction objectives for SITA’s internet services. He/she will shape the strategy to ensure we have strong and competitive offerings that will contribute to achieve the revenue and profit growth of the network product line in accordance with the SITA strategic goals.
The world is changing. Are you ready to define with future of travel with us?
KEY RESPONSIBILITIES
• Internet Strategy. Analyse and understand global network market trends and customer needs. Articulate and document the internet vision strategy and define the target market in line with market trends, customer needs and SITA strategy.
• Strategy implementation. Drive the execution of the strategy across multiple stakeholders in the organization, spanning the life cycle of the product. This involves, stakeholders management, establishing proper governance and leading the overall program for a successful transformation.
• Sales/Channel Strategy and Support . Establish and implement an effective 'go to market strategy for the products to include an agreed and executed sales and marketing plan. Support bid management processes and pre-sales customer interactions. Support Salesforces with a clear product value proposition and training. Act as an escalation point of contact for all commercial activities related to the products
• Product Innovation and Development .Through an understanding of customer needs the competitive landscape and market trends propose product innovations as well as requirements for enhancements to existing products/services. Define product functional requirements .Guide product development project throughout the build/launch process to ensure delivery of the right product to market within the agreed timescales
• Participate in cross-functional teams that ensure the timely/cost-effective and quality delivery of product developments and product performance. Contribute to the management of partnerships and supplier relationships . Monitor and manage the cost structure related to the product
• Product Roadmap/ Life Cycle Management. Develop and manage the product roadmap throughout the lifecycle from conception to retirement.Track the product(s) P&L revenue new business and profitability including competitive pricing of the product(s) in the marketplace to achieve desired sales volumes/optimized profit. Propose product investments. Drive cost and revenue optimization Lifecycle activities
• Product Marketing/Value Proposition/Market Intelligence. Define and develop the product value proposition. Responsible for all product marketing activities during the lifetime of the product including the implementation of the product launch plan promotional and collateral support plan and sales support/infrastructure plan to drive the successful acquisition and retention of customers, Organize run and work with user groups and other customer forums to develop customer relationships and influence market thinking
• Product Pricing Strategy. Define a pricing strategy for the product(s) with the support of the central Pricing team. Ensure that key players understand the pricing strategy and apply it.
• Product Performance. Responsible for achieving product financial customer satisfaction and business objectives.Responsible for managing and achieving the expected cost optimization targets
• Product Management Practice. Comply with Product Management procedures and best practice. Act as coordinator for those working on the product development stage-gate and product projects
• Supplier governance. Manage and organize the governance meetings and regular interlocks with the main suppliers. Participate in the supplier steering committees and act as the network team SPOC
• Internal support to other solution lines. Support the internal solution lines in their sourcing of network services. Ensure proper recharging mechanisms are applied
Qualifications:
EXPERIENCE
• Experience in product management and product strategy in telecommunications or managed service provider environment.
• Strong knowledge of networking and internet technologies and IT trends
• Good knowledge of Product Management Stage-Gate or other product development methodology
• A track record of delivering results in Product Management in a global business environment and within a technology solution-based business.
• Good financial acumen
• Innovation Skills and a track record in defining market requirements and functional specifications
• Understanding of the latest trends and innovations within the airline/airport industry and relevant technology areas is a plus
• Capability of leading and influencing virtual teams within a global and international environment
• Capability of presenting clear ideas and seeking stakeholders buy-in across different functions in the company
WHAT WE OFFER:
SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
🏡 Flex Week: Work from home up to 2 days/week (depending on your Team's needs).
⏰ Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine.
🌎 Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world!
🌿 Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.
🚀 Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning!
🙌🏽 Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.
As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As the Internet Strategy Manager, you will be part of SITA Network team that covers the global network services within SITA to serve the global ATI (Air Transport Industry) market. You will be responsible for setting up the strategy for SITA’s Internet offerings and leading its implementation.
The ideal candidate will have the target to achieve the strategic, financial and customer satisfaction objectives for SITA’s internet services. He/she will shape the strategy to ensure we have strong and competitive offerings that will contribute to achieve the revenue and profit growth of the network product line in accordance with the SITA strategic goals.
The world is changing. Are you ready to define with future of travel with us?
KEY RESPONSIBILITIES
• Internet Strategy. Analyse and understand global network market trends and customer needs. Articulate and document the internet vision strategy and define the target market in line with market trends, customer needs and SITA strategy.
• Strategy implementation. Drive the execution of the strategy across multiple stakeholders in the organization, spanning the life cycle of the product. This involves, stakeholders management, establishing proper governance and leading the overall program for a successful transformation.
• Sales/Channel Strategy and Support . Establish and implement an effective 'go to market strategy for the products to include an agreed and executed sales and marketing plan. Support bid management processes and pre-sales customer interactions. Support Salesforces with a clear product value proposition and training. Act as an escalation point of contact for all commercial activities related to the products
• Product Innovation and Development .Through an understanding of customer needs the competitive landscape and market trends propose product innovations as well as requirements for enhancements to existing products/services. Define product functional requirements .Guide product development project throughout the build/launch process to ensure delivery of the right product to market within the agreed timescales
• Participate in cross-functional teams that ensure the timely/cost-effective and quality delivery of product developments and product performance. Contribute to the management of partnerships and supplier relationships . Monitor and manage the cost structure related to the product
• Product Roadmap/ Life Cycle Management. Develop and manage the product roadmap throughout the lifecycle from conception to retirement.Track the product(s) P&L revenue new business and profitability including competitive pricing of the product(s) in the marketplace to achieve desired sales volumes/optimized profit. Propose product investments. Drive cost and revenue optimization Lifecycle activities
• Product Marketing/Value Proposition/Market Intelligence. Define and develop the product value proposition. Responsible for all product marketing activities during the lifetime of the product including the implementation of the product launch plan promotional and collateral support plan and sales support/infrastructure plan to drive the successful acquisition and retention of customers, Organize run and work with user groups and other customer forums to develop customer relationships and influence market thinking
• Product Pricing Strategy. Define a pricing strategy for the product(s) with the support of the central Pricing team. Ensure that key players understand the pricing strategy and apply it.
• Product Performance. Responsible for achieving product financial customer satisfaction and business objectives.Responsible for managing and achieving the expected cost optimization targets
• Product Management Practice. Comply with Product Management procedures and best practice. Act as coordinator for those working on the product development stage-gate and product projects
• Supplier governance. Manage and organize the governance meetings and regular interlocks with the main suppliers. Participate in the supplier steering committees and act as the network team SPOC
• Internal support to other solution lines. Support the internal solution lines in their sourcing of network services. Ensure proper recharging mechanisms are applied
Qualifications:
EXPERIENCE
• Experience in product management and product strategy in telecommunications or managed service provider environment.
• Strong knowledge of networking and internet technologies and IT trends
• Good knowledge of Product Management Stage-Gate or other product development methodology
• A track record of delivering results in Product Management in a global business environment and within a technology solution-based business.
• Good financial acumen
• Innovation Skills and a track record in defining market requirements and functional specifications
• Understanding of the latest trends and innovations within the airline/airport industry and relevant technology areas is a plus
• Capability of leading and influencing virtual teams within a global and international environment
• Capability of presenting clear ideas and seeking stakeholders buy-in across different functions in the company
WHAT WE OFFER:
SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
🏡 Flex Week: Work from home up to 2 days/week (depending on your Team's needs).
⏰ Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine.
🌎 Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world!
🌿 Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.
🚀 Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning!
🙌🏽 Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.