German Sales Team Leader/ Supervisor - Valencia, Spain
Cross Border Talents | Valencia | Jornada completa | apply.workable.com |
As a Supervisor on our team, you will:
• - Monitor and report team performance
• Give agents feedback on their individual and motivate team members
• Keep track of each agent’s training
• Participate in the recruitment process close to HR Department
• Organize and optimize shifts
• Make sure processes and procedures are up to date and adhered to take overflow calls / tickets.
• Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA.
• Guide on selling techniques for complex outbound driven sales
• Maintain knowledge and expertise associated with applications specific to individual customers
Requirements
-- Are bilingual or proficient in German plus advanced level of English
• Are talented to grasp a situation with many stakeholders and team members
• Have excellent communication skills
• Have previous experience
• Can implement and manage change
• Have a high customer care orientation
• Poses project management skills
• Are able to develop personal and profesional skills
• Have IT knowledge and skills
• Have business knowledge and are commercial drive
• Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
• Have fun facing challenges and overcoming unbeatable obstacles
Benefits
-Full-time contract, 39 hours/week: Monday to Friday 8:30-17:30
--Friends hunting (referral) bonus
• Great office location in Barcelona
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses
• Opportunities for a career abroad through the International Mobility Program
• - Monitor and report team performance
• Give agents feedback on their individual and motivate team members
• Keep track of each agent’s training
• Participate in the recruitment process close to HR Department
• Organize and optimize shifts
• Make sure processes and procedures are up to date and adhered to take overflow calls / tickets.
• Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA.
• Guide on selling techniques for complex outbound driven sales
• Maintain knowledge and expertise associated with applications specific to individual customers
Requirements
-- Are bilingual or proficient in German plus advanced level of English
• Are talented to grasp a situation with many stakeholders and team members
• Have excellent communication skills
• Have previous experience
• Can implement and manage change
• Have a high customer care orientation
• Poses project management skills
• Are able to develop personal and profesional skills
• Have IT knowledge and skills
• Have business knowledge and are commercial drive
• Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
• Have fun facing challenges and overcoming unbeatable obstacles
Benefits
-Full-time contract, 39 hours/week: Monday to Friday 8:30-17:30
--Friends hunting (referral) bonus
• Great office location in Barcelona
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses
• Opportunities for a career abroad through the International Mobility Program
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