IT Sr. Business Analyst Customer Engagement

Experteer Overview

You’ll partner with stakeholders to drive adoption of digital solutions and ensure end-to-end integration within the local tech ecosystem, with a focus on data products and platforms like Salesforce Marketing Cloud. This role combines analytical thinking with cross-functional collaboration to deliver measurable value at scale, in a fast-moving pharmaceutical environment.

• Analyze data to identify opportunities to improve local Marketing processes in Europe
• Collaborate with business teams to define requirements and provide data-driven recommendations
• Ensure traceability across user requirements, specs, and validation activities
• Advise Marketing teams on solutions such as Salesforce Marketing Cloud
• Support testing and validation, ensuring compliance and security
• Maintain documentation aligned with IT systems, quality standards, and regulatory requirements
• Promote reuse of existing solutions to boost operational efficiency
• Provide additional specifications and support during testing phases

• Proven experience in commercial IT within a multinational or regional pharmaceutical environment
• Strong understanding of digital marketing platforms including Salesforce Marketing Cloud and CMS
• Strong ability to influence stakeholders without direct authority
• Experience managing relationships across diverse teams and senior leadership
• Experience in global, multi-national environments
• Background in the pharmaceutical industry with cross-functional collaboration
• Excellent analytical thinking, communication, and requirements gathering skills

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