Global Sales & Service Transformation Director

Experteer Overview

The role sits at the intersection of business, technology, and change management, shaping the future‑state operating model. This is a high-impact opportunity to scale standardized processes globally and deliver measurable outcomes.

• Lead Global Process Harmonization across regions
• Define standardized global processes using an 80/20 approach
• Drive SAP S/4HANA Process Transformation and ensure system alignment
• Develop the Global Process Blueprint with cross‑functional representation
• Conduct workshops to validate end‑to‑end processes
• Balance global standards with local requirements
• Collaborate with External Consultants to leverage best practices
• Act as internal owner to sustain solutions
• Explore AI and intelligent automation opportunities in back‑office processes
• Define and track KPIs to measure transformation success
• Champion change and adoption across regions
• Support communication, training, and adoption efforts across regions

• 5-10 years in management consulting focused on global transformation programs related to SAP S/4HANA migrations
• Strong background in process excellence, continuous improvement, or business process reengineering
• Hands-on SAP experience (preferably S/4HANA); familiarity with Salesforce is a strong plus
• Experience leading large-scale programs with external partners
• Proven ability to lead cross-cultural, cross-functional teams
• Strong facilitation skills and experience running process design workshops
• Data-driven mindset with interest or experience in AI, automation, or intelligent process optimization

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