Technical Support Specialist (German Speaking) - Spain

apartmentHornetsecurity placeBarcelona calendar_month29/3/26

Experteer Overview

In this role, you will diagnose and resolve technical issues for corporate clients via phone, email, and chat, focusing on configurations, product functionality, and bugs. You’ll manage support tickets end-to-end and build strong customer relationships to deliver outstanding service.

You will monitor incident notifications, assess incidents, and escalate when needed, while feeding feedback to product teams. Collaborating with cross-functional groups, you’ll support users and contribute to a 24/7 global support model.

Compensaciones / Beneficios

Diagnose and resolve technical issues via phone, email, and chat (configurations, product functionality, bugs/enhancements)
Create, process, and close support tickets
Build and maintain strong customer relationships for great support experience
Monitor incident notification system and inform response teams of incidents
Initial assessment of incidents to assign priority levels
Escalate issues for immediate action based on impact or SLA
Convey customer feedback to product development
Interact with other teams to ensure high-quality support
Assist in user education
Work within a follow-the-sun 24/7 global support model

Responsabilidades

Vocational education in information technology
Experience in IT support
Excellent logical, analytical and problem-solving skills
Very high level of English AND German (written and spoken)
Customer-focused with strong interpersonal skills
Experience in troubleshooting Windows Server using built-in tools (Event Log Viewer, netstat, etc.)
Good understanding of IP networking and protocols (SMTP, DNS, HTTP)
Mail server / email flow exposure and understanding
Quick learner and self-starter

Requisitos principales

Unlimited contract
First 3 days of sick leave fully paid
Health plan
Travel allowance 20 EUR per month
Home office option (2 days/week)
Referral bonus 1500

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