Senior Technical Account Manager- Civil (English and Spanish speaking)

Experteer Overview

Expect collaboration with CSMs and TAS to drive customer success plans and impactful cloud/desktop deployments. This is a chance to shape outcomes for large projects through proactive engagement and technical leadership.

• Establish and maintain technical relationships as the primary contact, coordinating with CSM and TAS to execute customer success plans
• Prioritize and escalate critical issues, ensuring service level compliance
• Provide technical guidance and analytics-based recommendations for enterprise customers
• Apply problem-management to identify opportunities for process and efficiency improvements
• Collaborate with IT and design teams to ensure successful installation, licensing, and performance of Autodesk cloud and desktop applications
• Deliver coaching sessions to drive adoption and progress of the customer success plan
• Conduct proactive engagement through regular case reviews, performance assessments, and alignment of technical insights with customer goals
• Lead key events such as major upgrades and ensure smooth execution
• Offer strategic insights and maintain health governance of customer environments

• Bachelor's degree in Civil Engineering or equivalent
• Minimum 5 years' experience with Autodesk Civil products (Civil3D, InfraWorks) and cloud services (Autodesk Construction Cloud/Forma) for large enterprise clients, in a professional services role
• Strong analytical skills and experience troubleshooting in enterprise environments
• Expert knowledge of workflows and data exchange
• Experience delivering presentations
• Ability to manage multiple projects with clear priorities
• Strong communicator in Spanish and English; fluency in both languages required; additional European languages preferred

• Salary transparency
• base salaries with bonuses
• commissions for sales roles
• stock grants
• comprehensive benefits package
• career development opportunities