German Customer Advisor – Banking Sector

Fast hiring — process completed in under 2 weeks

About the role

We are looking for a German-speaking Customer Advisor to join our international banking operations team in Madrid. You will be the first point of contact for German-speaking clients, delivering outstanding service across phone, email, and chat channels.

• Handle inbound queries from German-speaking customers regarding accounts, payments, and financial products
• Resolve issues efficiently while ensuring full regulatory compliance
• Document interactions accurately in CRM systems
• Collaborate with internal teams to escalate complex cases
• Contribute to continuous improvement of the customer experience

• German at C1/C2 level — written and spoken (mandatory)
• Spanish at B2 level or above (mandatory)
• Previous experience in customer service, banking, or finance preferred
• Strong communication skills and a client-first mindset
• EU work authorisation

What we offer

Flexible shiftsRotating schedules to fit your lifestyle.

Career growthClear promotion paths within the company.

Training Paid

onboarding & ongoing development

Central location

Modern offices in Madrid city centre

International team

Multicultural & collaborative environment

Competitive salary+ Plus performance-based bonuse