SD OTR Area Manager, CO OTR

Experteer Overview

The role sits at the center of a fast-moving network, coordinating with cross-functional teams to implement improvements and protect delivery speed. This is a high-ownership role with impact across multiple markets and a strong bias for action.

• Lead a team of Shift Managers and Schedulers across the EU AMZL Same Day network, providing coaching and building leadership depth while ensuring timely execution of critical tasks.
• Monitor real-time operations across the EU network, coordinating with site operators to respond to demand fluctuations and exceptions while maintaining service quality.
• Drive performance through data-driven analysis, deep dives into delivery trends, capacity utilization, and metrics to identify gaps and implement corrective actions during network-wide DBRs.
• Build scalable processes and systems, creating standard work and scrappy solutions to overcome technical limitations while enabling remote support.
• Lead process improvement initiatives focused on cost optimization, customer experience, and delivery partner satisfaction to deliver step-function improvements.
• Collaborate with Capacity Planning, Speed, S&OP and DSP partners to evaluate technical improvements and align on capacity forecasting.
• Maintain accurate performance reporting, tracking daily and weekly metrics to support data-driven decisions and cross-department information flow.
• Contribute to long-term strategic planning for Amazon’s delivery network to maximize capacity, quality, and cost efficiency across EU markets.
• Execute best practices balancing daily operations with scalability while upholding safety standards and customer demand.
• Create and manage recognition and communication programs to drive team engagement and positive employee relations.

• Bachelor degree
• People management experience
• Experience communicating with stakeholders at various levels
• Experience using data to influence business decisions
• Advanced English and local language communication
• Experience with MS Office (Word, Excel, Outlook)

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