General Manager

Experteer Overview

You work closely with cross-functional teams to uphold safety, food quality, and cost controls in a fast-paced airport environment. This is a strategic leadership role with a clear impact on guest experiences and unit profitability.

• Lead unit operations across multiple concepts to achieve high standards in food quality and guest service
• Drive budgeting, cost and sales projections, and labor optimization weekly
• Oversee staffing, scheduling, recruitment, and training for FOH and BOH teams
• Ensure adherence to policies, safety standards, and Cunbo Markets operations in assigned quadrants
• Mentor and supervise managers and crewmembers, assigning responsibilities and deadlines
• Maintain positive work environment and safety culture; communicate OTG policies consistently
• Monitor financial performance and implement cost-control measures to meet financial goals
• Direct leadership development, training programs, and performance follow-ups with staff
• Oversee CIBO Market operations and performance in assigned areas
• Recruitment for FOH staff and ensure compliance with handbook and CBAs
• Complete other tasks as assigned

• 3–5 years of senior managerial experience in multi-unit concepts
• 1–3 years of retail experience (convenience store) a plus
• Proficient knowledge of P&L budgeting and forecasting
• Strong culinary background; fine dining experience a plus
• Demonstrated leadership, dependability, and ability to lead by example
• Excellent verbal and written communication skills
• Ability to work varied hours, including nights, weekends, holidays, and inclement weather
• Commitment to OTG values and customer service excellence

• PTO
• Healthcare
• 401k match
• competitive compensation