Team Leader - Cyber

Resumen:

Job Title:

Team Leader – Cyber

Division:

Underwriting Operations

Reports To:

As per Beazley Org Structure

Key Relationships:

Underwriting Manager, Underwriters, Brokers, Coverholders, Operation Leads, Operations Manager, Assistant Underwriters, Underwriting Assistants, UCO and external clients and suppliers.

Job Summary:

To oversee a team of Assistant Underwriters (AU’s) in writing qualifying renewal and new business risks whilst maintaining efficient underwriting processes and providing customer service to clients.

Key Responsibilities:

• Full ownership of qualifying accounts for Renewals and New Business for your team of AU’s
• Collaborate with Underwriting Manager to ensure AU’s are trained in required underwriting disciplines so they can underwrite qualifying risks within timescales and to the required quality
• Any resource constraints should be understood and flagged to your Operations Manager
• Ensure SLAs are frequently reviewed, updated and communicated based on changing business need
• Owner of team workflow tool, ensuring data is present, accurate and can be relied upon
• Ensuring members of the team are producing the appropriate level of output, and any performance issues are appropriately recognized, challenged and resolved
• Host AU teams meetings, discussing capacity issues, training requirements and workflow status
• Monitor, track and analyze renewal retention and new business progress
• Lead other recurring meetings as required by the Operations Manager, deputizing when necessary
• Consistently review work undertaken by your team, considering whether this should be managed internally or transitioned to an outsource provider. Where necessary, work with your Operations Manager to build a transition plan for outsourcing
• Build and maintain personal development plans for all members of your team, ensuring these are appropriately monitored and adhered to and discussed as part of bi-annual appraisals
• Provide accurate management information to senior management team for onward discussion with the business
• Produce weekly, monthly, quarterly and annual metrics on team performance, controls, workflow, capacity, platform output, etc.
• Produce ad hoc reports, presentations and marketing literature for senior managers, and other members of staff as requested
• Provide a professional service to brokers in person, writing, email and telephone
• Maintain and develop key relationships including brokers and external clients, responding to client queries in an accurate and timely fashion

• In conjunction with the USC Underwriting Manager, Cyber Operations Manager, be responsible for developing and executing strategic initiatives that support profit, growth, and retention
• Manage AU volume by coordinating the assignments of USC accounts to ensure timely completion of quotes, binders, policies
• Maintain knowledge of coverages and related underwriter guidelines trends and best practices
• Highlight error trends that result in a need for additional training. Working with your USC Underwriting Manager and Operations Manager, coordinate delivery of bespoke training with USC Underwriting Manager and monitor performance over time.
• Interact with other teams within Beazley, ie. Claims, Finance, Compliance, Management Services and other underwriting teams on matters affecting or related to accounts within the portfolio
• Help maintain team standards through supporting other team members in achieving their service/quality levels and targets, as required

• Line management of staff
• Conduct the interim and annual appraisals of your team
• Monitor team capacity, working with Operations Manager to build headcount requirements based on anticipated growth volumes.
• Ensure effective management of workload, holiday and cover across staff and team
• Recruitment for team where necessary and coordinating training for new starters within the team
• Manage accurate and efficient processing and handling of all designated work to SLAs where applicable
• Review operation reports and flag issues to relevant operational managers
• Deliver/assist with training and development effort to improve team performance and skills

General

It is important that within all your interactions both internally and externally you adhere Beazley’s core values - Being Bold, Striving for Better, and Doing the Right Thing as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers.

We also expect Beazley employees to:

• Adopt the Beazley culture of Professionalism, Integrity, Effectiveness and Dynamic that contributes to an internal environment of teamwork and promote a positive brand image and experience to our external customers.
• Comply with Beazley procedures, policies and regulations including the code of conduct. Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People development or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
• Display business ethics that uphold the interests of all our customers.
• Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
• Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Talent Management or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley’s underwriting control standards, Beazley’s claims control standards, other Beazley standards and customer relationship management.
• Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.

Personal Specification:

This role requires excellent leadership and communication skills, a collaborative approach to working with internal and external stakeholders and a strong focus on continuous improvement.

• Fluency in English and other languages based on regional business requirements
• Accurate and numerate
• Computer skills – good working ability with MS Office including Word and Excel
• Strong analytical skills
• Effective communication skills (written, verbal, active listening)
• Facilitation and strong administrative/organizational skills
• Positive motivation skills
• Ability to work under pressure and complete tasks and projects within timelines
• Attention to detail to ensure work is performed with high quality and accuracy
• Strong relationship management skills
• Ability to work as part of a team and proactively take initiative

• Managerial experience is preferred, or a willingness to undertake Beazley’s bespoke manager training course
• Proven administrative experience, preferably within the insurance or financial services sectors
• Experience within a team responsible for high volume data entry
• Knowledge of underwriting processes and systems

• Achievement drive
• Analytical thinking
• Information seeking
• Customer focus
• Collaborative
• Problem solving
• Detail oriented
• Time management
• Team building
• Relationship development
• Effective communication

• Result/outcome focused, self-motivated, flexible, and enthusiastic
• Professional approach to interact successfully with managers/colleagues/external suppliers
• Values continuous learning and development for self, direct reports, and others within group