Slovenian-Speaking Customer Service Representative
Location: Barcelona, Spain
Salary: €21,262 gross per year
About the role
If you’re a strong communicator who enjoys helping people and solving problems, this role could be a good fit. You’ll support customers using Booking’s platform, helping both travelers and accommodation partners resolve issues and get the information they need.
What you’ll do
Handle customer queries by phone and email
Understand customer needs and provide clear, accurate solutions
Support both travelers and accommodation providers from around the world
Help resolve questions related to bookings, payments, and technical issues
Follow internal processes while maintaining a high level of service
What we’re looking for
Fluent Slovenian (C2 level) and strong English
Good communication skills, both written and spoken
Comfortable using computers (Office 365, CRM systems, internal tools)
A practical, solution-focused mindset
Positive attitude and ability to handle challenging situations
Ability to work towards goals and adapt to change
Interest in travel or accommodation platforms
Previous customer service or call center experience is a plus
Nice to have
Strong teamwork and collaboration skills
Clear and confident communication style
Emotional intelligence and empathy
Critical thinking and decision-making skills
Open-minded and adaptable approach
Focus on improving processes and efficiency
What you’ll get
Contract details
Full-time: 38.5 hours per week (Monday to Sunday)
Working hours between 09:00 and 20:00
Temporary contract
27 working days of holiday per year
Benefits
International and multicultural work environment
Requirements: Fluent Slovenian (C2 level) and strong English
Good communication skills, both written and spoken
Comfortable using computers (Office 365, CRM systems, internal tools)
A practical, solution-focused mindset
Positive attitude and ability to handle challenging situations
Ability to work towards goals and adapt to change
Interest in travel or accommodation platforms
Previous customer service or call center experience is a plus
Offer: Salary: €21,262 gross per year